GENERAL CONDITIONS OF SALE FOR PRIVATE INDIVIDUALS

These conditions are valid exclusively between the company Revera srls, with registered office in Rome Via Cristoforo Sabbadino, 163 – 00148 Rome (RM) VAT number 12083731005, and the natural persons identified during the purchase phase as PRIVATE INDIVIDUALS hereinafter referred to as the ''customer'', they DO NOT apply to purchases made by COMPANIES or professionals identified with a VAT number. These conditions may be subject to modifications and the date of publication of the same on the site is equivalent to the date of entry into force. These conditions govern purchases made on the site www.luciveloci.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, amended by Legislative Decree no. 21/2014 and Legislative Decree 70/2003 on electronic commerce.
You can request any information through our assistance services by contacting Customer Service, also if you need further information go to the Customer Service area, you can find all the information regarding purchases, shipments, refunds and the return of products purchased on www.luciveloci.com.

1) Our commercial policy:

1.1 The seller carries out its e-commerce activity towards its end users who have reached the age of majority and who are "consumers".
1.2 "Consumer" means any natural person who acts on www.luciveloci.com for purposes not related to their commercial, entrepreneurial or professional activity, if any.
1.3 The seller reserves the right not to accept purchase order proposals that do not comply with its commercial policy (for example: order proposals for which there are reports, suspicion of fraudulent or illegal activity. In such cases, the seller will communicate to the customer the non-acceptance of the order proposal.
All order proposals sent to the seller and returns made by customers must correspond to normal consumption needs. The seller monitors the number of order proposals sent and returns made.
1.4 These General Conditions of Sale exclusively regulate the sending of purchase order proposals for products available on www.luciveloci.com by the customer and their acceptance by the seller.

2) Object of the contract

With these general conditions of sale, Revera srls sells and the CUSTOMER purchases remotely the tangible movable goods indicated and offered for sale on the website www.luciveloci.com. The contract is concluded exclusively through the Internet, by the CUSTOMER accessing the address www.luciveloci.com and placing a purchase order according to the procedure provided by the site itself. The customer undertakes to read, before confirming his/her order, these general conditions of sale, in particular the pre-contractual information provided by Revera srls and to accept them by placing a flag in the indicated box.

3) Information aimed at concluding the contract with the Seller pursuant to Legislative Decree 9 April 2003, n. 70 (Implementation of Directive 2000/31/EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce)

3.1 To conclude the purchase contract for one or more products on www.luciveloci.com you will have to send a purchase order proposal to the Seller electronically by filling out the form available on www.luciveloci.com and following the relevant instructions.
3.2 Before sending the order proposal, we remind you to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, to print a copy using the print command and to save or reproduce a copy for your personal use. In accordance with Article 51, paragraph 7, of Legislative Decree 6 September 2005, n. 206 (the “Consumer Code”), before sending the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your order proposal for the purchase of the products and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the delivery methods of the products purchased, the shipping and delivery costs; as well as the references, geographical address and contact methods of the Seller and the date by which the Seller, once your order proposal has been accepted, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you of the possibility of using the platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr, made available by the European Commission.
3.3 On the order proposal confirmation page, which contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (including all applicable taxes or duties) and the shipping costs (including any additional costs incurred by you for having chosen a type of shipping and delivery different and/or faster than the standard one).
3.4 The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be asked to identify and correct any data entry errors.
3.5 Once your order proposal has been transmitted, you will receive an automatic email from the Seller to confirm receipt of your order proposal. Receipt of the aforementioned email does not constitute acceptance of your order proposal.
3.6 The contract is concluded when payment is received from the customer. This email will also contain a copy of the General Conditions of Sale and the summary document on the Right of Withdrawal.
3.7 The order proposal transmitted to the Seller will be archived in our database for the period of time necessary to process the order proposals accepted by the Seller and in any case within the terms of the law.
3.8 The language available to conclude the contract with the Seller is Italian.
3.9 The Seller may not accept your purchase order proposals that are incomplete or incorrect or in the event of unavailability of the products.
In these cases, we will inform you by email that the contract has not been concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products presented on www.luciveloci.com are no longer available or on sale at the time of receipt or processing of your purchase order proposal, the Seller will inform you, promptly and in any case within thirty (30) days from the day following the day on which you sent your order proposal to the Seller, of the possible unavailability of the products. If you have already paid the price for the products, the Seller will refund, without undue delay, the amount already paid by you and the sales contract will be considered terminated.
The Seller also reserves the right not to accept purchase order proposals in the cases referred to in the previous paragraph 1.3.
3.10 We remind you that, by electronically transmitting the order proposal, you unconditionally accept and undertake to observe, in your relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, we invite you not to submit your order proposal for the purchase of products on www.luciveloci.com.
3.11 By submitting your order proposal, you confirm that you also know and accept the additional information contained in www.luciveloci.com, also referred to via links, including the Privacy Policy and the Information on the Right of Withdrawal.

4. Guarantees and indication of product prices

4.1 The Seller sells only top quality products. These products are purchased directly by the Seller from manufacturers and retailers carefully selected for their rigorous quality controls.
4.2 The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market.
4.3 The essential characteristics of the products are presented on www.luciveloci.com within each product sheet. The images and colours of the products presented on www.luciveloci.com may however not correspond to the real ones due to the Internet browser and monitor used.
The images shown are not binding because they may show a different product from the one presented in the catalog: the model is shown, but not necessarily the size or color.
Always check the description and possibly the size and color of the product before placing an order.
4.4 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant proposal to order. In the event that a recognizable error is found in the indication - by Revera srls - of the price of a product or in the calculation of the amount requested for payment, Revera srls will not accept the order proposal and will contact the user in order to offer the opportunity to transmit the purchase order proposal for the product(s) at the correct price.
4.5 Purchase requests from foreign countries may not be accepted by the Seller.
4.6 All products are provided with packaging.
4.7 All products sold by Revera srls are covered by the legal guarantee of twenty-four (24) months for defects of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In the event of a lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid or to the termination of the sales contract, pursuant to art. 130 of the Consumer Code.

5) Payment methods

To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order proposal form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument chosen by you.
In the case of payment by credit card, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via encrypted protocol, to the banking partner, which provides the related remote electronic payment services, without third parties being able to access them in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any returns of the products, following the exercise of your right of withdrawal, or if it becomes necessary to prevent or report to the police the commission of fraud on www.luciveloci.com. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged when the purchased products are ordered.

6) Shipping and delivery of the products

6.1 To find out the specific shipping and delivery methods for the products, access the "Payment and Shipping" section. Please pay attention to what is reported in this section because the information contained therein forms an integral and substantial part of these General Conditions of Sale and, therefore, is considered to be fully known and accepted by you at the time of transmission of the order proposal.

7) Customer service

7.1 You can request any information by contacting our Customer Service. For further information, access the Contacts area

8) Right of withdrawal

8.1 You can obtain information on how the return are managed by accessing the Return Policy page.

9) Refund times and methods

9.1 Regardless of the payment method used by you, the refund due, in full or in part, is activated by the Seller, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after checking the correct execution of your right of withdrawal and checking the returned products.
9.2 The Seller carries out the refund using the same means of payment used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to bear any additional costs as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.
9.3 We remind you that the value date of the re-credit is the same as the debit; consequently, you will not suffer any loss in terms of bank interest.

10) Privacy

10.1 You can obtain information on how we process your personal data by accessing the Privacy Policy.
10.2 For any other information on our Privacy Policy, you can contact our Customer Service, by selecting "Privacy", or send requests to the email address: luciveloci@gmail.com or to the address of the registered office of the Seller.

11) Applicable law and dispute resolution

11.1 Without prejudice to the application of the mandatory rules of derivation of European consumer protection regulation, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and Legislative Decree 9 April 2003, no. 70 (“Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce”).
11.2 In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, from now on, full adherence to and acceptance of the independent and institutional conciliation service, provided by the Arbitration Chamber of the Chamber of Commerce of Rome.
11.3 We also inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr.
11.4 For all disputes relating to purchases and/or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent in accordance with the applicable law or, at the consumer's choice, the Court of Rome.

 

GENERAL CONDITIONS OF SALE FOR COMPANIES OR ANY PURCHASE WITH VAT NUMBER

The commercial relations between Revera srls (hereinafter REVERA) and the customer (hereinafter Customer) are governed exclusively by the following general conditions of sale, excluding any other agreement unless agreed in writing, even the insertion of an online order implies full acceptance of the aforementioned conditions. The contract is concluded with the confirmation by REVERA of the order issued by the customer in writing. The customer with the online order proposal declares to fully accept the General Conditions of Sale and waives the right to assert its own General Conditions of Purchase against REVERA. These General Conditions of Sale may be waived only by agreement of the parties and also documented directly at the time of invoicing.
REVERA sells exclusively to companies and professionals with VAT number and these conditions apply only to these categories.

1. conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by Revera srls to the CUSTOMER of an order confirmation email. The email contains the CUSTOMER's data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent. The CUSTOMER undertakes to verify the accuracy of the personal data contained therein and to promptly communicate any corrections to Revera srls. Revera srls undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on www.luciveloci.com do not constitute a contractual element, as they are only representative. Revera srls undertakes to deliver the goods within 30 days from the sending by Revera srls of the order confirmation email to the CUSTOMER in the case of unavailable goods, from 4-5 days for available goods.

2. Product availability

The availability of the products refers to the actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before the order is confirmed. Even after the sending of the order confirmation email sent by Revera srls, cases of partial or total unavailability of the goods may occur. In this case, the order will be corrected by eliminating the unavailable product and the CUSTOMER will be informed by email. If the CUSTOMER requests cancellation of the order, terminating the contract, Revera srls will refund the amount paid within 14 days from the day on which Revera srls became aware of the customer's decision to terminate the contract.
REVERA cannot be held responsible for any delays in supplies or for the decision not to provide the customer with what was ordered, REVERA remaining in fact always free at its sole discretion to conclude or not the deal proposed by the customer.

3. Payment methods

Each payment by the CUSTOMER can only be made by credit cards via the PayPal site indicated on the site wwwluciveloci.com, by bank transfer, with Paypal payment method. In case of payment by credit card via the Paypal site, the actual charge will be made when Revera srls sends the order confirmation email. In case of payment by Paypal, the actual charge will be made when Revera srls sends the order confirmation email. Communications relating to the payment and the data communicated by the CUSTOMER when this is made take place on special protected lines.
Different payment conditions must be expressly agreed in writing with REVERA. REVERA reserves the right not to proceed with the shipment of the goods, even after having accepted the order, or with unpaid amounts, in dispute.
The CUSTOMER undertakes to promptly comply with the agreed payment terms, under penalty of automatic default of the CUSTOMER and the accrual of the related interest to the maximum extent provided for by Legislative Decree 192/2012 as well as compensation for all further damages suffered by REVERA as a consequence or even just in connection with the delayed payment.
The CUSTOMER acknowledges that failure to pay even a single installment and/or deadline, even partial, entails the right for REVERA to consider the CUSTOMER forfeited the benefit of the term and demand immediate payment of the entire residual credit.

4. Prices

All sales prices of the products indicated on the website www.luciveloci.com are expressed in Euros and include VAT. The prices indicated on the website may be different from those applied in the store. Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made. The CUSTOMER accepts the right of Revera srls to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of creation of the order and indicated in the confirmation email sent by Revera srls to the CUSTOMER. In the event of an IT, manual, technical, or any other error that may result in a substantial change, not foreseen by Revera srls, of the retail price, making it exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid by the CUSTOMER will be refunded within 15 days of cancellation of the order.

5. Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 15 days from the date of receipt of the products. It will therefore be possible for the CUSTOMER to withdraw from the purchase contract up to 15 days following the day of receipt of the products purchased online. In the event of multiple purchases made by the CUSTOMER delivered separately, the 15-day period starts from the date of receipt of the last product. The CUSTOMER who intends to exercise the right of withdrawal must communicate this to Revera srls via an explicit declaration, which may be sent by registered mail, fax or e-mail, the text of which is reported below: Standard withdrawal form (fill in and return this form only if you wish to withdraw from the contract) Revera srls, with registered office in Rome Via Cristoforo Sabbadino, 163 – 00148 Rome (RM) VAT number 12083731005 email: luciveloci@gmail.com I/we hereby notify the withdrawal from my/our contract of sale of the following goods/services n. order…..of…..received on……….Name of the consumer(s) …….address……of the consumer(s)….signature of the consumer(s) (only if this form is sent in paper version) Date …..
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 15 days from the day on which he/she communicated to Revera srls his/her intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005. The goods must be returned to Revera srls with registered office in Rome Via Cristoforo Sabbadino, 163 – 00148 Rome (RM) The direct costs of returning the products are borne by the CUSTOMER. The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Revera srls will refund the amount spent by the CUSTOMER during the purchase phase, of the order and/or of the product/s subject to withdrawal within a maximum period of 14 days. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Revera srls may suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that they have returned the goods to Revera srls. Revera srls will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide Revera srls, by sending an email to luciveloci@gmail.com, the bank details: IBAN, SWIFT and BIC necessary for Revera srls to carry out the refund

6. Reporting defects and non-conformities

Revera srls guarantees the Consumer that the Products will comply with the technical specifications indicated in the Order, and therefore free from defects and non-conformities; small discrepancies compatible with the craftsmanship of the Products, such as, by way of example and not limited to, inaccuracies in drilling-couplings, and which in any case do NOT affect the functionality and/or appearance and/or image of the Products, are NOT to be considered defects and non-conformities; Unless otherwise stated in the Order Confirmation, Revera srls provides a warranty on the Products supplied for 24 (twenty-four) months from the date of delivery; The parts of the Products subject to normal wear and any consumables supplied are excluded from the warranty; The warranty will expire immediately in the event of: Tampering, disassembly, bad or incorrect use, bad or incorrect maintenance and/or storage of the Products, failure to comply with the instructions indicated in the assembly manual supplied with the Product; Use of spare parts of the Products not supplied by Revera srls; Default by the Consumer of payments due to Revera srls
The Consumer must examine the Products purchased within the shortest possible time and, in any case, must report any defects and/or non-conformities to Revera srls, by fax, with subsequent confirmation by registered letter with return receipt, no later than 7 (seven) days from receipt of the Products, or from the discovery of the defects in the case of hidden defects. It is understood that any complaints or disputes DO NOT entitle the Consumer to suspend or otherwise delay payments;
The Products will be recognized as actually defective and/or non-compliant only after Revera srls has ascertained and verified the existence of the defect and/or non-compliant, sending communication to the Consumer by email; Except in the case of willful misconduct or gross negligence, under no circumstances will Revera srls be liable for compensation for direct or indirect damages of any nature arising from the Products.
Replacements and repairs under warranty The warranty includes: i. The repair of Products recognized as defective and/or flawed; ii. If the repair is not possible, or if for any reason Revera srls does not deem it appropriate, the replacement of the Products recognized as defective and/or flawed; The replaced Products must be returned to Revera srls, with the costs borne by the latter, within 7 (seven) days of receipt of the communication. Revera srls, at its sole discretion, may proceed with the replacement by authorizing the Consumer NOT to return the Products.

7. Exclusion of liability

A) Revera srls does NOT assume any liability for any damage that may arise, directly or indirectly, to the customer or third parties from incorrect use and/or assembly of the Products, inadequate maintenance, or repairs carried out by unauthorized technicians;

B) Revera srls does NOT assume any liability for any injuries or damage to the customer, which may occur during or during loading, unloading, assembly or installation of the Products; The customer expressly exonerates Revera srls from any liability pursuant to the clauses above (A and B) and undertakes to hold it fully harmless and indemnified;

8. Delivery-transport-risk methods

Revera srls will only accept orders to be delivered in Italy and Europe. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of ordering within and no later than 30 days. from the date of receipt by the CUSTOMER of the order confirmation email sent by Revera srls For each order placed on the website www.luciveloci.com, Revera srls issues an invoice for the goods shipped. The invoice will be sent by email after the order has been processed. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice. REVERA will handle the shipment of the products, with the costs and risks being entirely borne by the CUSTOMER. THE RISKS RELATING TO THE SHIPPING AND DELIVERY OF THE GOODS ARE TO BE CONSIDERED FULLY RESPONSIBLE FOR THE CUSTOMER.
The shipment is carried out by means of carriers chosen by REVERA or by another person on behalf of the latter and is carried out carriage free with the costs being charged to the customer in the invoice. Where the CUSTOMER is allowed to nominate their own carrier, the shipment will be carried out with the freight assigned and the risk of loss (due to theft or misplacement) and/or damage to the goods will be entirely borne by the customer at the time of delivery to the carrier from the REVERA warehouses.
At the same time as the delivery of the products, the CUSTOMER is required to check the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the delivery document. Problems relating to the quantity and quality of the DELIVERED PACKAGES must be immediately reported to the personnel IN CHARGE OF TRANSPORT or recorded on the carrier's bulletin board through the so-called 'specific reservation', with a detailed description of what was found, under penalty of forfeiture of any right (generic reservations such as "control reservation" or "non-compliant goods" will not be considered valid for this purpose) and confirmed, within eight calendar days by email to the sales representative.
Any report beyond the aforementioned terms will not be taken into consideration and will not be effective. For each declaration, the customer assumes full responsibility for what is declared.

9. Guarantees

The purchase of material from REVERA, entails full acceptance of the warranty conditions provided by the manufacturer, which are independent of the will of REVERA itself. The customer, therefore, is aware that the goods purchased will be guaranteed by the manufacturer and under the conditions provided by the same, and therefore accepts, removed all reservations, all the methods of providing the manufacturer's warranty, also with reference, by way of example, to the entity managing the warranty even if different from REVERA.

10. Restrictions

The customer undertakes not to export or re-export, directly or indirectly, products previously supplied by REVERA, to countries subject to economic, commercial, financial sanctions or embargoes imposed by Italy, the European Union, the United States of America and the UN, and/or to natural or legal persons of countries subject to the above sanctions or embargoes and/or to natural or legal persons included in the black lists kept by the United States, the European Union, the UN or in national black lists (by way of example and not limited to, Denied Persons List, Entity List, Specially Designed National List designated by the United States of America). The customer also undertakes not to ship or, in any case, sell, directly or indirectly, products previously supplied by REVERA to natural or legal persons who are in any way, directly or indirectly, connected to the development and/or production and/or use and/or sale of chemical, biological or nuclear weapons of mass destruction. The customer acknowledges that certain products are not intended for use in nuclear facilities, or for use for medical purposes, or for life-saving systems or for life support, and that therefore any improper use of the product falls under his exclusive responsibility with exemption from any liability on the part of REVERA.
In the event of failure to comply with the obligations set out in this article, the customer will indemnify REVERA from all damages, costs, expenses and charges that may arise as a result of failure to comply with such obligations.

11. Entirety

These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect

12. Applicable law and competent court

These General Conditions of Sale are subject to Italian law. Any dispute that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the Court of Rome. In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

PROCESSING OF PERSONAL DATA

Having read the information on the processing of personal data, I consent to Revera srls processing my personal data for:

1 - the conclusion, execution and any activity connected to orders, estimates, and other forms sent by me;
2 - the provision of services for which registration is required (for example after-sales assistance, product updates, etc.);
3 - commercial purposes such as reporting offers, promotions or commercial initiatives of any kind launched by it or by other operators;