Return Policy for European E-commerce

At Revera srls, we are committed to ensuring customer satisfaction. In compliance with European consumer protection laws, we offer the following return policy:

1. Right to Withdraw (14-Day Cooling-Off Period)

Customers in the European Union have the right to return products within 14 calendar days of receiving them, without providing any reason. This applies to both online and distance purchases.

• The 14-day period starts from the day after the item(s) are delivered to you or a third party, designated by you (other than the carrier).
• To exercise your right of withdrawal, you must inform us by email or via our website’s return form, clearly stating your intention to return the product(s).

2. Return Conditions

For your return to be eligible:

• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Products that cannot be returned for health protection or hygiene reasons (e.g., opened cosmetics, personal care items) are exempt unless they were faulty or damaged upon receipt.
• Digital content and customized goods are non-returnable.

3. Return Process

You must return the goods within 14 days of notifying us of your decision to withdraw from the purchase.

The product(s) must be shipped to the following address:

Revera srls
Via Guarene, 5
00148 Rome, Italy

You will bear the cost of returning the goods, unless the item is faulty or we have made an error in shipping.

We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost return shipments.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 14 days of receiving the returned item, via the original payment method.
• We may deduct from the refund if the item shows signs of use, wear, or damage.
• Shipping costs are non-refundable unless the return is due to an error on our part or the product was defective.

5. Exchanges

If you need to exchange a product for the same item, please contact us to arrange the return and replacement. Exchanges are subject to stock availability.

6. Exceptions to Returns

• Perishable goods, digital downloads, and custom-made or personalized items are non-returnable unless they are faulty.
• Sealed goods that have been opened, such as personal care or hygiene items, are non-refundable for health and safety reasons.

7. Contact Us

If you have any questions about your right to return, please contact our customer service team at:

Revera srls
Via Guarene, 5
00148 Rome, Italy
Email: luciveloci@gmail.com

8. Dispute Resolution

In the event of a dispute, consumers have the right to submit complaints through the European Online Dispute Resolution (ODR) platform, which can be accessed here.

This return policy complies with the EU Consumer Rights Directive (2011/83/EU) and is designed to provide clear guidance on returns and refunds.